IP PBX Solution

SITA smaRtPBX is an Asterisk based custom IP PBX system deployed on hardware of customer’s choice. It’s a powerful, easy-to-install, easy-to-maintain, simple-to-use, feature rich and affordable enterprise grade phone system for big/small businesses, such as small and medium business (SMB) and Small and medium enterprise (SME). It includes all of the standard features businesses would expect to own in an IP PBX, plus Unified Communications capabilities like advanced voicemail messaging, instant/short messaging, call control, multi-party conferencing and advanced auto-attendant/IVR. For businesses who need to generate bills to it’s individual entity, the billing function of the system will privide the former a real-time billing engine which rates and bills and invoices calls, and support payment gateway, wherever it deems fit.


Voicemail to Email

Users can opt for receiving their voicemails with email. No more digging into the phone system through keys on the phone.

Three Way Calling

Also known as three way conference, a standard feature in smaRtPBX to allow 3 extensions to take part in a same call.

Call Barging

Enables a Call Center Manager or supervisor to drop in on live calls to speak to both the caller and the agent, the agent only or neither. This is always seen to be a very effective training tool as new call agents can begin fielding calls alone with monitoring

Integration to CRM system

As Customer Relationship Management system is prevalent in business world now, integrating it to IP PBX will enhance both agent and customer experience.

Short Message Server

Part of the solution, which allows businesses to send immediate or scheduled short messages to their customers.

Call Detail Record (CDR)

A record of all calls that have been made or received by users. It is useful for billing purposes, tracking call activity, diagnosing some PBX problem etc.

Remote call Pickup

An extension, if configured to the same pickup group can pickup the call made to another extension.

Predictive Dialer

Outgoing calls to be automatically distributed to idling call center agents

Conference Bridge

A virtual meeting room to hold meeting for multiple parties over phone calls.

Skill Based Routing (SBR)

An enhacement to the automatic call distributor or ACD, SBR is a call-assignment strategy used in call centers to assign incoming calls to the most suitable agent

Support for New and Old Voice Technology

Either to protect old communication investment or jumping on new voice technology wagon, smaRtPBX have it all.

Online Billing

Whether you want to charge voice calls to internal departments or your customers as a service provider, you will not go wrong with smaRtPBX billing capability


Receive fax from your email account, and be environmental friendly by cutting down paper usage.