Grandstream IP PBX UCM6100

Grandstream UCM 6100 Series

Enterprise-grade features for SMBs

The UCM6100 series IP PBX appliance is designed to bring enterprise-grade voice, video, data, and mobility features to small-to-medium businesses (SMBs) in an easy-to-manage fashion. This IP PBX series allows businesses to unify multiple communication technologies, such comprehensive voice, video calling, video conferencing, video surveillance, data tools and facility access management onto one common network that can be managed and/or accessed remotely. The UCM6100 series sports a 1GHz ARM Cortex A8 processor, 512MB RAM and 4GB flash. The secure and reliable UCM6100 series delivers enterprise-grade features without any licensing fees, costs-per-feature or recurring fees.

Supports up to 500 users, 50 SIP trunk accounts, up to 60 concurrent calls

Zero configuration provisioning of Grandstream SIP endpoints

Strongest-possible security protection using SRTP, TLS and HTTPS encryption

Gigabit netwokr ports with integrated PoE; Integrated NAT router on UCM6102

Supports up to a 5-level IVR (Interactive Voice Response)

Built-in call recording server; recordings accessed via web user interface

Supports call queue for efficient call volume managemen

Built-in Call Detail Records (CDR) for tracking phone usage by line, date, etc.

Multi-language auto-attendant to efficiently handle incoming calls

Integrated LDAP and XML phonebooks, flexible dial plan

Supports any SIP video endpoint that using the H.264, H.263 and H.263+

Supports voicemail and fax forwarding to email

Analog Telephone FXS Ports2 RJ11 ports (both with lifeline capability in case of power outage)
PSTN Line FXO Ports2 RJ11 ports (both with lifeline capability in case of power outage)
T1/E1/J1 Interface1 RJ45 port
Network InterfacesDual Gigabit ports (switched or routed) with PoE; A 3rd Gigabit port for Hot-Standby Clustering
NAT RouterYes (user configurable)
Peripheral PortsUSD, SD
LED IndicatorsPower 1/2, PoE, USB, SD, T1/E1/J1, FXS 1/2, FXO 1/2, LAN, WAN, Cluster Heartbeat
LCD Display128x32 dot matrix graphic LCD with DOWN and OK buttons
Reset SwitchYes, long press for factory reset and short press for reboot
Voice/Video Capabilities
Voice-over-Packet CapabilitiesLEC with NLP Packetized Voice Protocol Unit, 128ms-tail-length carrier grade Line Echo Cancellation,Dynamic
Voice and Fax CodecsG.711 A-law/U-law, G.722, G.723.1 5.3K/6.3K, G.726, G.729A/B, iLBC, GSM; T.38
Video CodecsH.264, H.263, H263+
QoSLayer 3 QoS
Signaling & Control
DTMF MethodsIn Audio, RFC2833, and SIP INFO
Provisioning Protocol & Plug-and-PlayTFTP/HTTP/HTTPS, auto-discovery & auto-provisioning of Grandstream IP endpoints via ZeroConfig (DHCP Option 66 multicast SIP SUBSCRIBE m/DNS)
Disconnect MethodsCall Progress Tone, Polarity Reversal, Hook Flash Timing, Loop Current Disconnect, Busy Tone
Media EncryptionSRTP, TLS, HTTPS, SSH
Universal Power SupplyOutput: 12VDC, 1.5A; Input: 100 ~ 240VAC, 50 ~ 60Hz
DimensionsUCM6102/6104: 226mm L x 155mm W x 34.5mm H UCM6108/6116: 440mm L x 185mm W x 44mm H
EnvironmentalOperating: 32 ~ 104ºF / 0 ~ 40ºC, 10 ~ 90% (non-condensing); Storage: 14 ~ 140ºF / -10 ~ 60ºC
MountingWall mount & Desktop (UCM6102/6104); Rack mount & Desktop (UCM6108/6116)
Additional Features
Multi-Language SupportEnglish/Chinese/Spanish/French/German/Russian/Italian for Web UI; Customizable IVR to support any lanuage
Caller IDBellcore/Telcordia, ETSI-FSK, ETSI-DTMF, SIN 227 – BT, NTT Japan
Polarity Reversal/WinkYes, with enable/disable option upon call establishment and termination
Call CenterMultiple configurable call queues, automatic call distribution (ACD) based on agent skills/availability/busy level, in-queue announcement
Customizable Auto AttendantUp to 5 layers of IVR (Interactive Voice Response)
Maximum Call CapacityUp to 30 (UCM6102), 45 (UCM6104), or 60 (UCM6108/6116), or 66% performance if calls are SRTP encrypted
Conference BridgesUp to 3 (UCM6102/6104) or 6 (UCM6108/6116) password-protected conference bridges allowing up to 25 (UCM6102/6104) or 32 (UCM6108/6116) simultaneous PSTN or IP participants
Call FeaturesCall park, call forward, call transfer, DND, ring/hunt group, paging/intercom etc.
ComplianceFCC: Part 15 (CFR 47) Class B, Part 68 CE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3, EN60950-1, TBR21, RoHS A-TICK: AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, AS/NZS 60950, AS/ACIF S002 ITU-T K.21 (Basic Level); UL 60950 (power adapter)