PBXact-The Complete IP-PBX Solution

PBXact is based on FreePBX and driven by the innovation of a very large community of developers who are committed to delivering the best features for every application. The PBXact phone system is designed for advanced deployments where the installation environment requires complex configuration and customization. PBXact is commercially supported by Sangoma’s in-house support staff, and its software is tightly controlled by Sangoma engineers – ensuring customers with the best performance available.

Call Recording Reports

Many industries must record and archive calls for reasons related to customer satisfaction, employee evaluation and training, security, or legal compliance. Managing these recordings within Asterisk typically involves a lot of management time sorting and filtering call detail records to manually extract system call recordings.

Class of Service

The Class of Service Administration module provides granular control at the extension level to access and set permissions of specific calling features of your PBX. These features include Outbound Routes, Feature Codes, Ring Groups, Queues, Conference Rooms, Voicemail Blast Groups and Paging.

Conference Pro

The Conference Pro module is an add-on to the existing conference module found in FreePBX. This module allows end users to manage conference room settings from the user control panel. Admin users can also easily create conference room IVR’s and choose which conference rooms are a part of the conference room IVR.

Extension Routing

With our Extension Routing module, you can easily view which extensions are able to use specified routes and make changes by dragging and dropping extensions. You can customize your dial plan to enable or disable extensions with a swipe of a mouse.

Fax Pro

The Fax Pro module is a reliable, robust inbound/outbound faxing server. You simply enable faxing for any user on the system; then you point a phone number to specific fax user and let us answer the fax call.

Park Pro

With Park Pro, you’re no longer limited to one parking lot. You can add multiple parking lots to your PBX. This is useful for companies who run multiple locations on the same server or have multiple internal departments.

Page Pro

The Paging Pro module expands the existing Paging module to add the following features: Outbound Notifications, Valet-Style Paging (Airport-Style), Prepend Recording, Scheduled Pages.

SysAdmin Pro

The SysAdmin Pro module adds additional functionality for PBX management to the included SysAdmin module. DDNS, Email Setup, UPS Management, Update Management, Support VPN, VPN Server, FTP Server

Voicemail Notify

Voicemail Notify lets you configure a voicemail notification to monitor a mailbox for new messages. When a caller leaves a message in that voicemail box, the system will call the recipients you have listed until one of them accepts responsibility for the message.

Voicemail Reports

There is now an easy way for system administrators and managers to review all users’ voicemail settings in one place, as well as listen to all voicemails residing on the system.

XMPP Pro

The XMPP Pro module allows you to easily set up and configure the Prosody server domain as well as IM and chat users. With the XMPP Pro module, you can easily create users directly within the User Management module. You can also control the domain name associated with your local server.

Phone Apps

The applications include Call Flow, Call Forward, Conference Rooms, Contacts, Do Not Disturb, Login/Logout, Follow Me, Parked Calls, Presence, Queue Agents, Queues, Time Conditions, Transfer to Voicemail, Visual Voicemail, Call Parking, Follow-Me Management, Do Not Disturb and Conference Rooms.

Zulu UC

Zulu UC is desktop and mobile integration for businesses using PBXact and FreePBX phone systems, delivering productivity and collaboration tools through a single application which users can install on their Windows or MAC workstations and iOS and Android mobile devices.

CRM Link Module

The Customer Relationship Management (CRM) Link module is designed to allow you to connect your PBX to your support CRM software to push call history and caller information to your CRM and in conjunction with Zulu allow Click to Call from your CRM and Call Popups into your CRM on inbound calls.

Additional Features

EndPoint Manager

End Point Manager allows you to use the GUI interface of the PBX to directly auto-provision & configure over 150 popular desk phones, wireless phones, door phones, overhead paging devices, gateways and specialty devices from the following manufacturers: Aastra, Algo, AND, Audiocodes, Cisco, Cyberdata, Digium, Grandstream, Mitel, Panasonic, Polycom, Sangoma, Snom, Xorcom & Yealink.

High Availability

FreePBX HA is a commercially developed High Availability solution that has reworked the FreePBX platform to integrate DRBD, Cluster Manager and Pacemaker. This enables automatic mirroring and failover between two FreePBX Systems.FreePBX High Availability gives you more protection against hardware, software and storage failures.

Sangoma Property Manager

The Sangoma Property Manager (SPM) software is a module for FreePBX and PBXact phone systems, enabling small hospitality properties to effectively manage operations, including rooms, guests, restaurants, and mini-bars, while tightly integrating with the PBX.

XactView Operator Panel

Xactview is a dedicated dashboard for Secretaries and manager who need complete control of the call flow in the company. With Xactview you can view calls, transfer calls, change presence, park calls manage conference bridges/queues, monitor and record calls and much more.

Call Center Features

Appointment Reminder

Automatically allow recipients to confirm, cancel or reschedule appointments. The Appointment Reminder module is a unique way to automate appointment confirmations, cancellations, and reschedules. Simply specify names and numbers by entering them manually or uploading a CSV file.

Outbound Calling Campaign

Does your company do outbound message broadcast dialing? If so, XactDialer is for you. Create a broadcast campaign and choose where to route your calls. XactDialer even gives you the option to route calls to different destinations based on whether a person or voicemail answers. You can choose to receive reports on your campaign daily or after the campaign completes.

CallerID Management

The CallerID Management module is a unique way to modify the caller ID that is output on the fly. By dialing a simple feature code you can change the caller ID for the next call from your extension. Optionally you can also specify the persistent field, checked the caller ID is permanently changed for all future calls for your extension that when another feature code is entered to change it.

Outbound Call Limiting

Does your company call consumers? Yes? Worried about fines from not complying with various local, state, and federal regulations placed on companies that call consumers? Whether your company makes collections calls, sales calls, or telemarketing calls, you need to place limits on the number of calls made to consumers in order to avoid government fines for harassment, which can be in the thousands of US dollars per call in some cases.

PinSet Pro

PinSet Pro provides greater flexibility in the deployment of security PIN codes. It allows system administrators to assign PIN codes directly to extensions and granularly control which outbound routes can be dialed without a PIN code.

Queue Pro

Queue Pro expands the options available in the PBX queues, allowing you to assign dynamic queue penalty rules to escalate calls based upon the length of hold time. VQ Plus also allows you to create virtual queues to manage queue behavior and customize destinations.

Queue Reporting

If you use ACD/Queues, you need Queue Reports to help you make the most of your time! With Queue Reports, you are given insight into each and every one of your queues. Queue Reports gives you full control over what data is displayed for each type of report.

Web CallBack

The Web Callback module allows you to easily add an HTML call-me box to your web site. Visitors enter their phone number into the field in order to be connected with a specific destination. The Web Callback module allows you to prepend information to the caller ID, which can alert you that the call is coming from a specific callback.